body / paint problem
6.5
fairly significantTypical Repair Cost:
$347.00
Average Mileage:
60,050 miles
Number of complaints:
92 complaints
Most common solutions:
- not sure (44 reports)
- replace cracked panel below rear window (24 reports)
- waiting for ford to recall (22 reports)
- dealer fixed under warranty (2 reports)
Helpful Websites About 2004 Ford Explorer cracked panel below the rear window
2008Oct 28
Explorer XLT V6
- Automatic transmission
- 49,000 miles
click to see larger images
Complaint Photos
We noticed a crack starting right after the weather turned cold. Within a few days the whole panel had cracked from top to bottom. The dealership where I bought it says it's not covered under warranty and that it will cost $387 to fix. It's obviously a know issue as the service guy told me they are using "better materials" to fix it. It's BS if you ask me so I will be checking Ford's TSB and seeing if I can apply a little pressure to have it fixed for free. This is a factory defect.
2008Oct 22
Explorer Eddie Bauer
- Automatic transmission
- 68,500 miles
I WAS VERY NERVOUS ABOUT PURCHASING A TRUCK PART ONLINE. 'MAYBE BECAUSE I'M OLD SCHOOL' BUT I STRUCK GOLD THE PEOPLE AT OEMDIRECTSOLUTIONS.COM WERE TERRIFIC AND THE PAINT ON THE PANEL WAS PERFECT NO DRIPS PERFECT
SKIP
SOUTH JERSEY
2008Nov 03
Explorer XLT V6
- Automatic transmission
- 124,000 miles
Noticed it after a trip to the supermarket. Its grown from about an inch to the full depth of the panel. On hot days you don't notice it, on cold days it looks like a gaping hole!
2008Nov 01
Explorer XLT V6
- Automatic transmission
- 80,000 miles
click to see larger images
Complaint Photos
It looks like I'm not alone with this stupid Ford defect (see pic). How many complaints does it take to get Ford to step up (like a real auto maker should) to fix it?! Because that's what they should do, FIX IT! AM I RIGHT, PEOPLE? FIX! IT!
I guess if the gate was falling off the back and killing people behind you it would be a big deal, but it's just a crack. Nothing to see here, just move along.
Note to FORD MOTOR COMPANY: This is the LAST vehicle I buy from you! Unless, of course, you FIX IT!
2007Nov 08
Explorer XLT V^
- Automatic transmission
- 60,000 miles
I like this vehicle, but the crack in the back really distracts from the looks. I have noticed several others while driving with the same problem. I can't believe Ford would let a problem like this go, with all the bad pub they had on the tires blowing. When you pay as much as these vehicles cost, the body shouldn't crack.
2008Oct 01
Explorer LX V6
- Automatic transmission
- 56,000 miles
Unbelievable! I'm only sorry I didn't find this web site before I bought my Explorer. The cracked panel is the least of my car's problems, all of which have surfaced within the last 6 weeks. Last week, it was my brakes and rotors: replaced for $900. This week, it's my transmission...and most of you already know about that little bonus feature.
2008Oct 29
Explorer
- Automatic transmission
- 143,000 miles
This is for all of the men who think that their wives cracked the body of the car below the rear window...not true! This is a problem that we were told by previous Ford 2004 Explorer owners....they were shocked to hear that it had not happened to our car yet...well..it finally did...I awoke just last week to an early morning frost that covered the car...after the car had warmed up I continued down the road to do my weekly grocery shopping only to find when I approached my vehicle to put my groceries in...the crack was there! I am so upset about this.....last American car we will ever purchase....should have known better..we love our Toyota Camry:)
It's great to have access to websites like this..but at the same time up setting to see that this is a problem that Ford needs to be responsible for...how do we get Ford to fix this problem....we were in the process of trading the car in for a newer model...not a chance!!!!
2007Dec 20
Explorer V8
- Automatic transmission
- 65,000 miles
Ford will not fix and now every where I go I see the same model with a crack. My brother has an explorer same model year and his did it about 3 months after mine. I also have a neighbor who has the same problem. If you look around you will see the cracks everywhere on 2004 Explorers. A family friend worked on the Ford assembly line in STL MO and he said it was a problem on the line and Ford knew about it then but did nothing to fix it. Last Ford for me. Be accountable for your product failures!!!!!
2008May 18
Explorer Eddie Bauer V6
- Automatic transmission
- 23,600 miles
Purchased new Eddie Bauer 3/2005, 2 months after 36 month warranty noticed crack. I have extended warrant. Ford Advised not covered and would not cover. Geweke Ford , Yuba City California Body Shop advised the cost is $594.00. I am waiting for the Government to act.
2008Aug 04
Explorer Eddie Bauer V8
- Automatic transmission
- 62,000 miles
I can't imagine with so many complaints why this is not a recall. I thought it was a scratch, but it got bigger and bigger. It now runs from the window to the edge of the panel that opens up. I worry about water/moisture getting inside and causing rust, but I do not want to pay the huge amount of money to replace it.
Even if I did, would it happen again?????
2008Oct 16
Explorer XLS 4.0L Sohc V6
- Automatic transmission
- 22,000 miles
Just like many of the other I have read about here, a crack appeared on the rear tailgate panel directly below the tailgate glass and next to the Ford emblem. I contacted the car shop where I normally take my vehicles for any body problems. They told me this is a frequent problem and that there is nothing they can do about it, if you try to repair the crack, it will crack again on that same spot. They also told me Ford does not sell this panel, that you have to buy the whole tailgate window if you want to replace it. Everyone here know how much that is going to cost, not to mention the paint job afterwards to have it match your color. This panel is glued to the glass, and it seems that there seems to be no way of removing it without damaging the glass. In light of how many people have complaint about this problem, this seems to be a factory problem and Ford should do a recall on these panels to have them replaced/upgraded to one that will not crack. It is really annoying to keep your car looking like new and then have, through no fault of yours, a crack appear on your shiny nicely waxed panel. Stand behind your product Ford!
2008Oct 15
Explorer Eddie Baur V8
- Automatic transmission
- 38,000 miles
called ford spoke with a rep by the name of BRIAN who told me that "we at ford can not help you in regards to this" informed me to contact my local dealer ship in regards to this, but this is a common problem--- based on the complaints on this sites year after year you would think if we complain here, knowing we started from the top and landed here, that ford would take ownership-- my next car will not be a Ford but I love driving a ford, -- like i told BRIAN, maybe "ford" does stand behind it's name more then we think "fixed or repaired daily" sad to think this, but I truly feel this now---
2008Oct 07
Explorer Explorer
- Automatic transmission
- 42,000 miles
well i noticed the crack ,,i really am not happy,,,and does any one else's window just open on its own and the hatch to
2006Mar 03
Explorer NBX 4.6L
- Automatic transmission
- 37,000 miles
Happened right after the warranty was up and while I was deployed. Vehicle was parked in garage the entire time I was gone. Not sure how it happened...might have been a cold snap. Took to ford dealer after return from deployment (11 months). They refused to do anything to it. That is what I call shady.
2007Nov 16
Explorer
- Automatic transmission
- 48,000 miles
2004 Ford Explorer. A crack appeared on the rear tailgate panel directly below the tailgate glass and next to the Ford emblem. The dealer, Summerville Ford, Summerville, SC, informed me that although he sees this problem OFTEN on this Explorer body style, no recall has been issued and Ford would not pay for the repair. Obviously, Ford is aware of this poor design resulting in body integrity failure, based
on the other Explorers I have witnessed on our roads with the same damage and the other complaints to NHTSA and CarComplaints. But Ford is refusing to do anything to correct this failure. I notice the new Explorers no longer have this poor tailgate design. This is damage caused by Ford's poor design and should be acknowledged and repaired by Ford. I keep my vehicles in pristine condition and every time I see this unnecessary damage, caused by Ford, I'm livid!
2008Jul 15
Explorer
- Automatic transmission
- 30,000 miles
Unfortunately, as a single mother, I do not have an extra $500 or $600 laying around to have a problem fixed that FORD should be accepting responsibility for. This is my second Explorer and if the problem would have occurred with the first, I would not have bought the second. This one will definitely be my last Explorer, and probably my last FORD. Hopefully, FORD will accept responsibility and issue a recall on the panel. This is completely unacceptable!!!!!
2008Aug 09
Explorer XLT
- Automatic transmission
- 76,000 miles
My husband and I saw what we thought was a scratch under the back window. We looked closer and the panel has cracked on each side of the Ford emblem on the back. From what I'm reading, this isn't something strange, but rather common. I'm going to contact Ford and see what happens.
2008Jun 26
Explorer XLT V6
- Automatic transmission
- 70,000 miles
thought the crack was caused by the rear window being shut on groceries or something until I started counting the explorers with the same crack. counted 10 on our ride back to Atlanta from Myrtle Beach (6 hour ride). Almost every Explorer I see of the same year has an identical crack. Googled the problem and came up w/ this site... Haven't attempted to contact ford yet, don't expect a good outcome. I'm very disappointed.
2008May 09
Explorer Sport 4.0L V6
- Automatic transmission
- 146,000 miles
Seriously! What is up with this crack below my window? I have a feeling it has something to do with how hard it is to get the window to latch. Sometimes you have to slam it pretty hard for the latch to catch. Maybe they should test these plastic parts in multiple weather conditions before installing them on the vehicles. We should all unite and have them fix the plastic part for free.
2008Jun 27
Explorer LS V6
- Automatic transmission
- 20,000 miles
From a friend I found this page and can not believe Ford has not recalled this cracked panel. It is obvious that it is defect in engineering. One would think think w/the way things are that they would want to fix the problem. This was my first Ford and could very well be my last.
2008Feb 19
Explorer XLT 4.6L V6
- Automatic transmission
- 43,000 miles
I guess I made the same mistake like everyone else of buying a FORD EXPLORER. The newest problem is the rear panel cracked out of no where. That just adds to the other 5 or so problems this horrible vehicle has given me. I was a Ford guy too before I owned this Explorer.
2008Mar 21
Explorer
- Automatic transmission
- 60,437 miles
Same problem as everyone else, not much to add. This is a serious quality issue and should finally be addressed by Ford Motor Company.
2008May 11
Explorer XS 4.0V6
- Automatic transmission
- 36,000 miles
noticed the cracked tailgate, went for a run around the neighborhood..saw 4 more like it ..ford dealers said call customer service..cust. ser. said not yet a recall due to not enough complaints..then i went to this web site..are they kidding?
my last ford was the 2000 explorer "roll over edition"...in time all will have cracks, keep calling ford..if no help it will be my last ford
2008Jun 03
Explorer V6
- Automatic transmission
- 35,000 miles
I want to voice my complaint along with everyone else regarding the cracked rear panel and side window motor of my 2004 Explorer. I called Ford Customer Service to ask for a financial resolution before making an appt with my local Ford dealership. I was instructed to go to the dealership for a diagnosis and discuss financial assistance with them. If the dealership didn't come thru' Ford customer service would then offer some kind of assistance. The dealership wanted to charge me over $1200 to repair both problems. I told them about my conversation with customer service and was charged ONLY a $100 deductible. PLEASE, anyone with the same problem - talk to Ford Customer Service first!
2007Sep 05
Explorer XLT V8
- Automatic transmission
- 85,000 miles
All of a sudden my back panel below the rear window split for no reason at all. I did not hit the panel or do any damage at all, it just split. I've had transmission problems, differential problems, electrical problems and radio problems with this piece of crap!!! Never again will I buy a FORD. I'll be watching for class action lawsuits and/or recalls on this turd of a vehicle.
2008Mar 01
Explorer XLT V6
- Automatic transmission
- 86,000 miles
Bought the suv second hand, crack appeared shortly after. Have talked to numerous other '04 explorer owners, very common problem. Why isn't ford fixing this? Last ford I will ever own, I'll stick to jeeps, at least they stand behind their product.
2008Jan 12
Explorer Eddie B 4.0L
- Automatic transmission
- 46,400 miles
OK from the exchanges here it's obvious this is a severe design flaw and no one is getting satisfaction from Ford. I had decided to fix it myself and after reading the complaints here I'm glad I did. The part can be found on the internet for under $50. Buy some primer and a can of matching paing for at most $40 and you can fix it yourself. Pry off the Ford emblem from the old one and save it. Scrape off the old one without breaking the glass. Paint the new one. Glue on the new one. Before you put the emblem back on, buy some of the foam expanding stuff you spray in cracks to seal them. Drill a hole in the panel behind where the emblem will go. Squirt in a bunch of the foam expanding crack sealer stuff. The idea here is to fill the gap between the window and the panel so it can't flex every time you press on it to close the window. Hence no future cracks. Reinstall the emblem and your done for under $100. Oh, you might like the panel in flat black instead of a matching color. That will save you a few more bucks.
2008May 28
Explorer Eddie Bauer 4.6L V8
- Automatic transmission
- 60,960 miles
I did not realize that I had a problem until today. I went to the local Ford dealer to find out what can be done and I am still waiting for a resolution. I suspect that I will have to pay for the fix myself, even though this appears to be a common problem with this vehicle. This will be the last explorer I purchase, I have had other problems with this vehicle, fortunately the former problems were covered under warranty. I have read in the other complaints that they all appear to be the same, a crack in the plastic under the rear hatch window, where the Ford logo is. Like many others, I garage my vehicle so being in the weather is not an issue.
2008May 21
Explorer Eddie Bauer V6
- Automatic transmission
- 81,001 miles
I just noticed this problem. When I went to the dealer there was another car identical to mine with the same crack. My car is well taken care of and is in the garage most of the time, I even have it Auto butlered every six months to protect the paint, this problem is extremely annoying to say the least. I have been quoted $338.66 to fix it.
2008Jan 16
Explorer XLT V6
- Automatic transmission
- 45,000 miles
My family is a Ford family. We have always had Ford cars, but now...this is getting out of hand. The plastic under the back window cracked one day and Ford won't do anything about it (unless I pay) because it is not under warranty. I think this is crap because this not wear-and-tear, this is cheap product! This is my second explorer (the only vehicle I have ever driven) and it will be my last. I will NOT buy another Ford ever again.
2007Dec 19
Explorer XLT 4.8L V8
- Automatic transmission
- 40,000 miles
A friend noticed the crack in the panel under the back glass of my Explorer when he parked behind me one night. I had no idea it was there and took a look. It's a nasty vertical crack and then there is a separate crack from the bottom of the plastic to the middle of the crack connecting... it looks like an upside down letter "Y" and there is no way i'm spending 400-500 dollars in fixing this thing. I look at every Explorer I see on the road now and in my tiny town of 3000 people, i'd say about 75% of the Explorers have the crack on this panel. That's pretty sad.
2008Feb 06
Explorer XL 4L
- Automatic transmission
- 51,000 miles
When we contacted ford for this problem they offered to pay a small part of the bill which I see as an insult. This is absolutely a manufacturers defect and should be recalled by Ford. Fords customer service was horrible and imo their quality has definitely fallen off in the past 10yrs. Im a loyal ford customer with 3 Fords of my own but if this goes unresolved, I will be taking my business to another company. Chevrolet seems to be doing the opposite and really improving their vehicles.
2008Mar 26
Explorer Eddie Bauer 4L V6
- Automatic transmission
- 52,000 miles
Add us to the list. Our back panel cracked by itself and we had no idea it was as huge of a problem as it is. I am going to put the call into Ford but don't really expect to get anywhere with it. Have other issues with this car and hope to DUMP it soon!! I wish Ford had another car I could get so that I could give it right back to them, ha, but am afraid some poor unsuspecting soul will get it. Hate that.....
2007Oct 23
Explorer XLT 4.0V6
- Automatic transmission
- 54,000 miles
I have a 2004 Explorer XLT that had the popular rear lift gate crack. I sent a letter to the ford corporation about this problem. They responded from their customer support office with a very unpleasant man who would not let me talk and was very rude. I tried to explain to him my problem and asked him why ford is not taking care of their customers on this wide spread problem. I told me that he was not aware of any explorer lift gate windows that were having problems with the plastic piece cracking and how can I complain to him on something they have no knowledge as being a problem. I told him that they must have known there was a problem and change the design in the 2005 and new explorers. He told me that since I was out of my 36000 mile warranty that I was on my own. Thank god my ford dealer is great!!! They replaced it for me and it only cost me $50.00. I still had a problem paying $50.00 for a known ford problem but its better than seeing that butt crack on my car.
2008Jan 01
Explorer Eddie Bauer V8
- Automatic transmission
- 35,000 miles
sent Email to ford but they never responded. Thats all I got to say. Bye
2008Apr 11
Explorer XLT 3.0L V6
- Automatic transmission
- 69,000 miles
click to see larger images
Complaint Photos
Ford just blows off anyone that brings up the problems, My crap dealer is El Cajon Ford in El Cajon Ca. they responded as if i was stupid, and didn't want to talk to me just
try to pass me off to difference people.
Have anyone gone to small claims court on them yet? if so what was your out come?
I'm going to check into it and see what happens
2008Mar 19
Explorer Limited V6
- Automatic transmission
- 39,000 miles
I noticed my rear hatch panel cracked and asked about it a the dealership. I was told that the crack is a common problem with explorers and is because to the panel expands and contracts causing it to crack. I said it ought to a recall because its a design flaw. The serviceman basically agreed but said there is no recall and said it would cost $384.00 to repair.
This is my 7th ford and my 3rd Explorer. This is my last ford.
2007Sep 01
Explorer XLT 4.0L
- Automatic transmission
- 42,000 miles
2004 Ford Explorer XLT 42000 miles same problem with rear panel cracked next to ford plate, I think ford needs to recall this problem and get it fixed right,if they don't take action to this matter, we the costumers need to get together and go to ford dealerships and alert new costumers about ford's poor quality, I should stay with CHEVROLET
2008Feb 12
Explorer XLT 3.2L V6
- Automatic transmission
- 52,000 miles
click to see larger images
Complaint Photos
Well, it looks like I can join the 2004 chapter of the Ford Explorer "Butt-Crack" club. I Went to the store, no crack when loading groceries, drove 2 miles home and there it was, the famous cracked panel above and below the emblem. I hate to waste money fixing this only to have it happen again.
I have created a flicker group account where we can all post pictures of our "Butt-Cracks". Maybe if we all post pictures it will get Fords attention and/or we can email the link when sending a complaint to customer service.
http://www.flickr.com/groups/ford_explorer_butt_crack/
2008Feb 20
Explorer Eddie Bauer V6
- Automatic transmission
- 23,000 miles
Well, let me add my two cents. My 2004 Ford Explorer developed a crack on the rear hatch just below the window. Called Ford and they said they could do nothing. Too bad. Then I talked to a body shop guy and he says it will cost $300. Like everyone else here Ford assumes no responsibility for the crack. Probably won�t buy a Ford again. Doesn�t bother them.
2007Apr 24
(reported on)Explorer
- Automatic transmission
- 67,000 miles
I bought my vehicle in May 2006. I just happened to Google 2004 Ford Explorer complaints and found that I was not the only person that has this problem. This morning when I was leaving to go to work, I noticed the crack under the rear panel. It curves along the left of the Ford logo and extends diagonally to the end of the panel. I have not researched to see if a dealer will repair it without it being at my expense. However I seriously doubt it because I am beyond the 50,000 mile warranty. If that is the case, then it can just remained cracked and hopefully it will not worsen. My only concern is that water may seep into the crack and collect inside the hatch/door. Has anyone had that happen?
2008Mar 03
Explorer EX
- Automatic transmission
- 82,000 miles
click to see larger images
Complaint Photos
This is a flaw in manufacturing and should be fixed by Ford. I have called customer service and I was told by a supervisor by the name of Randy "There is nothing more we can do for you here at Ford." Not a very customer service statement. If Ford does not do the right thing here and fix this issue, it will determine if I purchase another Ford. I have had Ford autos for many years and currently my family owns many trucks. I did not pay $30,000.00 for a vehicle to have the body start exploding. I was told by a dealership this was a known problem and they did not know why Ford did not recall the vehicles. They kept the part in stock but I was over the mileage. I am not sure what mileage has to do with a manufacturing flaw on Ford's part. This is most disturbing to me as a customer.
2008Mar 01
Explorer Eddie Bauer V8
- Automatic transmission
- 59,500 miles
Ford needs to recall this issue. I have been given 3 quotes. $300.00 Ford Dealer, $800.00 Ford Dealer, $275.00 Private Body Shop.
I came out one morning and found the crack on my rear tailgate. Car is in immaculate condition. I washed the car earlier in the morning and it was cold outside. This is obviously a manufacturing defect!
2008Mar 08
Explorer Eddie Bauer V8
- Automatic transmission
- 702,000 miles
I will never buy another Ford. The ABS light is constantly coming on. The sun visor
falls open over the driver side already had replace twice.
2007May 08
(reported on)Explorer
- Automatic transmission
- 45,000 miles
My Explorer had not even reached the $50,000 mile mark. Do to a job change, I was not able to address the issue right away. Now it is not covered under my warranty.
2008Feb 22
Explorer XLS Sport 4x2 4.0L Vs
- Automatic transmission
- 44,200 miles
Just noticed the crack in the panel of the tailgate under the rear windshield. It goes from the windshield to the Ford emblem and then down to the handle of the hatchback. I'm taking the vehicle to a dealership this week and will post more of what I found. Doesn't look good thus far with all the above comments and information.
2007Sep 19
Explorer
- Automatic transmission
- 37,091 miles
After the piece under my tailgate window cracked took it to ford. they said it happens all the time but they were not responsible because warranty had just expired. I had just bought car a few weeks before. And we did nothing to make happen. A week weeks after that ai was in a drive through and saw the explorer in front of me had the same problem. I got out of my car and talked with the lady in the explorer in front of me. She said her car and her son's exact same model had both done that. Tell me if you are making crap how con it not be their responsibility when it breaks. (over and over)! I want it RECALled. I can't afford to get it fixed... about $400.00
2007Sep 20
Explorer Eddie Bauer V6
- Automatic transmission
- 57,000 miles
I have owned 3 explorers, and have passed them on to other family members.
I have always felt good knowing that they were in good working condition and
the body had been taken care of. I was looking forward to giving my 2004 explorer to my son this year for his birthday.I came home from a trip, and my wife said, what did you do to the car. I looked and there was a crack on the back panel around the
ford logo on the tailgate. I went to the local dealership and I got know where. They
said that it looked like it had been hit, or been slammed shut to hard. They quoted
$450.00 to fix it. I shopped around to other autobody places, they then told me this
wasn't the only one of these they had seen in recent months. I too started to
notice, I wasn't the only explorer out there with a (CRACK). I called
Ford, and got the same run around. They know there is a problem. I would
like to see them set up to the plate and fix the problem. I even noticed a explorer
on the way to work for sell with a (CRACK) I called the # and told them to complain
also.
2008Jan 29
Explorer V6
- Automatic transmission
- 42,000 miles
This just happened and I haven't had a chance to fix it yet, but it already is a pain in the ass. By they way....pain in the ass (a 5 rating) sounds much worse than really awful (a 5 rating).
The crack is deep. I imagine I got it from using my rear window defrost on a cold, cold day. But that's how you get frost off the window. Frost usually happens on cold days. If this problem is due to a design flaw (which it is) Ford should fix it.
I guess I'll just trade it in for a Saturn Outlook. Better quality.
2008Jan 30
Explorer
- Automatic transmission
- 40,000 miles
I just found this yesterday. I'd never heard of the body of a car just cracking, but clearly from this it's a common problem. I'm going to point it out to the dealer, but don't expect any help. The crack goes from the window past the logo all the way down, with a second smaller crack from the window to the first crack in a sort of y. I've had other annoying problems with my 2004 Explorer (gas gauge not resetting, sun visors had to be replaced because little plastic part holding it in breaks). My service guy at the dealership acknowledges some shoddy manufacturing. I think I've bought my last American car. That's really sad.
2008Jan 28
(reported on)Explorer XLT 4.6L
- Automatic transmission
- 52,000 miles
Everytime I see an Explorer on the road I take a moment to check if my problem exists with their vehicle. I've noticed over 20 such instances. Ford Quality one....I don't think so.
2008Jan 25
(reported on)Explorer LX V6
- Automatic transmission
- 48,000 miles
Just wanted to update everyone on my Explorer. Ford Dealership in San Antonio is going to fix the crack on the back window of my Explorer. They are going to to pay 80% and I'm going to pay 20%. My costs is only $100.00. I'm happy that they are going to fix this problem. Now that they are working with me, I'll buy another car from Ford.
Belinda S.
Lakehills, Texas
2007Nov 14
Explorer ES 3.4V6
- Automatic transmission
- 59,685 miles
From what I've seen, this is a "MUST RECALL" problem and it should be fixed by dealers.
2007Nov 15
Explorer Eddie Bauer V6
- Automatic transmission
- 27,000 miles
I don't know if I feel better or worse now that I know so many people have the same problems with their Explorer as I do, namely the cracked lift gate! (But also includes the hard shifting and unreliable window motors) I have noticed the newer models have an all-glass lift gate now. So, Ford fixed the problem, but too late for us.
2007Dec 31
Explorer Explorer
- Automatic transmission
- 75,000 miles
Forward your complaint to the following.
Write to Our Directors
Board of Directors
Ford Motor Company
P.O. Box 685
Dearborn, MI 48126-0685
U.S.A.
2008Jan 05
Explorer V6
- Automatic transmission
- 53,000 miles
I noticed when I was returning to my car from shopping that the rear panel below the window was cracked. I looked to make sure that nothing hit me as I was in a parking lot and never noticed it before but found no dents/dings around the crack. I have not called the dealership as I am out of warranty and have decided if I do get it fixed I will be taking it to a local bodyshop to hopefully get a better deal. I am completely fed up with Ford as this is not the first problem I have had with this vehicle which was brought brand new.I am and have vowed my next SUV purchase will be a Toyota.
2007Dec 19
Explorer
- Automatic transmission
- 49,500 miles
I have a 2004 Ford Explorer that has a cracked panel in the back. It starts at the window and goes around the ford emblem. I am not exactly sure when it happened but we had a day of cold weather and it was right about that time I noticed it. I have called the dealership and they told me it would be around $300.00 to fix it. I called Ford to see if they would fix it since this is a defect with their vehicles. They said they talk to the dealership that I bought it from and they have said they would give me a 20% discount how thoughtful of them!! I have seen other Explorers around town with the exact same crack. I called the State of Florida and they said their is nothing they can do either. Please let me know if anyone has any more information. I am going to check into this further.
2007Jul 10
Explorer XLS 4.0L V6
- Automatic transmission
- 61,352 miles
Closed the rear hatch one day and noticed the rear panel was cracked. The crack has gotten alot wider over time. Ford says it's not their problem and that the rear hatch must have been damaged due to contact with something. Wrong!!!!!!!!!
2007Nov 07
Explorer V6
- Automatic transmission
- 47,000 miles
I'm so upset with Ford Motor Company. I have the same problem with the crack down the middle from the window through the Ford emblem where it opens. I noticed the
crack one morning as I was leaving for work. I took it the Red McCombs Dealership in San Antonio, and was told I had to pay for it. The service department said there were two to three other complaints about this same problem. It's about a quarter of an inch crack, and about 12 to 14 inches long. I was told by a service representative over the phone, that the whole panel was made out of plastic.
Something needs to be done about this. I'll never buy another Ford automobile again.
This is a defect and Ford should replace it, at no charge to the customer.
Belinda S.
2007Dec 21
Explorer 4.0L
- Automatic transmission
- 68,000 miles
The rear panel under the rear glass just cracked in the middle for no reason. I asked the dealership if this was uncommon and his reply was no, that he'd seen this many times for no reason. If Ford knows that they have a deficiency in their product then they should cover that item.
2007Aug 07
Explorer V8
- Automatic transmission
- 55,000 miles
Ford told us this happens all the time, but does no real harm. What sort of company has body panels that crack all the time, and does nothing about it? A company I'll never do business with again...and we were about to buy a Ford F-250.
2007Nov 30
Explorer XLT 4.0L
- Automatic transmission
- 45,000 miles
Mine is the same as everyone else I just haven't called my dealer yet.I am an employee at ford motor co. I really hope they make me happy and fix this pos
2007Nov 13
Explorer XLT V6
- Automatic transmission
- 57,000 miles
I am absolutely pissed off at Ford Mo. for the way they are handling this issue. Obviously this issue is not small as it ranges from 2000 to 2004 at least! The dealer doesn't want to deal with me and the corp. office keeps saying they will do what they can after I pay for a review of the vehicle BUT they know they will not be able to cover all the expenses. I have been Ford through and through since my first vehicle, but not it is time to go Toyota or GMC all the way. I use to tell everyone how I wouldn't own anything other than a F150, Mustang, or Explorer but the customer service of Ford has ruined my love for their vehicles.
This is about a 1/8th inch crack from right under the hatchback glass that goes around the Ford emblem and then continues down to the hatchback handle. A huge eye sore and even bigger loss on my part when I trade it in for a GMC!
2007Nov 22
Explorer EB V8
- Automatic transmission
- 40,500 miles
As all the others, just noticed a crack on the rear lift window on my Explorer. Have not had any problems until now. Went to the service dept and was told this has happened to others but since it is not a "safety issue", Ford has not issued a recall. This is clearly a design defect, and I should not and will not agree to pay to have it replaced. If Ford won't replace it, then this will be the last Ford product I ever buy.
2007Nov 20
Explorer V6
- Automatic transmission
- 36,000 miles
Ford needs to add this as a recall. More needs be done to protect the buyer of vehicles
2007Nov 17
Explorer XLT
- Automatic transmission
- 23,000 miles
I was closing the upper half of tailgate (window portion) and did not slam or press hard on back and the plastic panel which runs the length under rear window and just to right of Ford Emblem cracked all the way thru and full length from window to latch. I am concerned that this problem seems prevalent for so many years (2002 had 271 complaints in this website alone)...god only knows how many were repaired and not reported. Ford needs to step up and help owners this is obviously a weak point in their manufacturing process.
2007Nov 14
Explorer V6
- Automatic transmission
- 68,000 miles
Ford needs to own up for their defective parts. How is it that I am being put out of 400-500 dollars, when I can see now that it is pretty common. The SUV is 3 years old, there is absolutely no reason as to why this panel should be split down the middle. It is ironic that it split right down the middle of the ford symbol. I just want to be treated fairly.
2007Oct 01
Explorer XLT
- Automatic transmission
- 58,423 miles
I just returned from my Ford Dealership and one person told me he has seen some of these cracks. When the service manager came by he (probably thinking I was just a woman) told me it was my problem, I was to repair it and the only other ones he has seen were due to baseballs or some other trauma to the vehicle. My crack started small and then spread all the way around the Ford emblem in the back. I WILL NOT pay for this! This is definitely a problem Ford has to deal with or they should lose lots of customers. Lets all keep hounding Ford and get them to do something and be accountable for their product. IF not I will buy foreign next.
2007Oct 31
(reported on)Explorer XLT V6
- Automatic transmission
- 53,721 miles
My wife came home from work this last Monday, and told me that there was a crack in the back hatch. When she told me this, I immediately thought about our annoying neighbors. So, I went to look at the damage, and I notice that it was in the actual plastic molding below the window, past the Ford emblem to the bottom of the panel. The next thing I thought to look for was any physical strike, there was none. So I decided to do some looking online and I discovered that I am not the first one to have this happen. So if any one has any suggestions, or solutions please let me know.
2007Oct 22
(reported on)Explorer
- Automatic transmission
- 53,000 miles
FOLLOW UP *** I just called FORD, they said that customers have to initiate complaint into FORD @ 1-800-392-3673 -- then, take it to a dealership (FORD) to make complaint & quote in the computer, then-- call FORD back and they will start the process. Now what they said it they are aware of the issue, that more people need to call directly into FORD, then go to the dealer and get an estimate, then follow through back to FORD. They said when they recieve enough official complaints through FORD, they will initate a actual RECALL.
Today, I spoke to TARA, badge # 723---at FORD -1-800-392-3673. Please, please, please call and go to FORD to get an estimate so we ALL can get our Explorers fixed!!!
2007Sep 29
(reported on)Explorer
- Automatic transmission
- 45,000 miles
And we wonder why Americans are alienating the Big Three and choosing imports. Here we have an American staple Ford Motor Company and one of their top of the line products, Ford Explorer Eddie Bauer, with a crack on the body panel, extending from the back window, through the Ford logo, and extending to the end of the lift gate. This is an embarassment to Ford and to me as a driver of the vehicle. Also, why should I, the faithful consumer of your products, fork out additional money to correct defects in Ford products? They should be more than willing to offer compensation for such repairs.
I checked with the local Ford bodyshop, "not covered since warranty is out", checked with my insurance company..."not covered since this is a factory defect".
Rest assured..... this is the last Ford that I plan to own. I used to show offense when someone would state what the acronym F. O. R. D. meant(fix or repair daily), but seemingly I have been on the wrong team.
Time to check out the imports since Ford is not willing to stand behind their products and product defects.
2007Sep 19
(reported on)Explorer XLT 4.0L V6
- Automatic transmission
- 37,800 miles
we got our explorer back from having the transmission replaced when we saw the crack in the panel. we took it back to be fixed and three days later get the call saying they wont fix it but that it happens in 2 out of 5 explorers and to call the 1800 number to report it and they will fix it. well they tell us that they have no reports of the problem and will not fix it and to take it up with the dealer. so we call the dealer back and tell them this and they tell us to call back the 1800 number. we dont have time for this run around we have to work so we can actually pay to fix the problem if that is what it comes down to. so now we have owned the explorer for almost five months, put 3000 miles on it because we went on vacation and we have had to spend an extra 2500 dollars on it and who knows how much more to get the panel fixed. for being such a new car with low miles it sure has had a lot of issues for us already. WE WILL NEVER BUY A FORD AGAIN.
2007Sep 01
(reported on)Explorer Eddie Bauer V8
- Automatic transmission
- 32,000 miles
Came out to get in my 2004 Eddie Bauer Explorer today and found a crack in my rear liftgate starting at the window and going all the way to the bottom of the panel. It wasn't there yesterday, but saw it today when I came out from shopping. Thought it might be just a fluke, but realized when I came to this site I'm not the only one who has experienced this same annoyance. Sure, it's not a major thing, but it sure isn't something I was expecting to see. Of course my car's warranty just ended in March of 2007, so unless there's a recall I guess I'll be paying for the repair out of my pocket if I decide to have it fixed. What a pain!
2007Aug 19
(reported on)Explorer Limited V6
- Automatic transmission
- 36,551 miles
I live in Southern California... the weather extremes are very limited. I thought someone had taken something and physically split the car... Took it to the dealer thinking it should be covered under warranty. HA! I was 322 miles over the warranty and I had just had the car into the dealer at 35550 for service so in less than 1000 miles and the weather is sunny and 72-75 degrees the back hatch has completely separated and the dealership says "sorry it is past warranty". I am so fed up with the car and all of the little things that have gone wrong with it I could go on and on and on and on and on.
2007Jun 03
(reported on)Explorer XLT V-8
- Automatic transmission
- 46,000 miles
Came out this morning to find the infamous crack running from below my rear hatch window around the Ford logo, what a pain in the butt! I cannot believe that I have found so many complaints about this and that Ford is denying responsibility on this issue.
2007May 02
(reported on)Explorer LX 3.2L V6
- Automatic transmission
- 36,600 miles
My 2004 Explorer (bought in Nov. 2004) has the same problem with the crack in the panel below the liftgate window. The crack just miraculously appeared about three weeks ago. The crack starts right below the window then curves around the right side of the FORD logo before traveling straight down again for another 3-4 inches. At the base is a secondary crack, meeting the first at about 2 inches. I have not contacted my dealer yet, or the Ford Motor Company.
2007Apr 30
(reported on)Explorer XLT V6
- Automatic transmission
- 85,000 miles
ONE MORNING A FEW MONTHS AGO, AS I WAS LEAVING TO GO TO WORK, I OPENED MY GARAGE DOOR AND NOTICED I HAD A CRACK BELOW MY BACK GLASS ON THE TAILGATE, I DID NOT KNOW WHY, I HAD NOT HIT ANYTHING AND IT WAS PARKED IN THE GARAGE ALL NIGHT. THE NEXT MORNING AS I WAS LEAVING FOR WORK AGAIN, THE BOTTOM HAD CRACKED OVER NIGHT. IT IS A STRAIGHT LINE UNDER MY WINDOW ABOVE AND BELOW THE FORD EMBLEM ON THE BACK. THIS PAST WEEKEND MY HUSBAND AND I WENT TO THE BEACH FOR THE WEEKEND AND WE WENT THROUGH A CAR WASH AND THE GUY THAT WAS DRYING OUR CAR OFF SAID SOMETHING ABOUT IT, HE SAID HE SEES THEM ALL OF THE TIME. ITS PRETTY SAD WHEN YOU PAY $30,000.00+ FOR A VEHICLE AND SOMETHING LIKE THIS HAPPENS AND FORD KNOWS IT AND OF COURSE THEY ARE NOT GOING TO DO ANYTHING ABOUT IT. I WILL NOT BE BUYING ANOTHER FORD IN THE FUTURE, THIS WILL BE THE LAST. I HAVE HAD ALOT OF DIFFERENT THINGS HAPPEN SINCE I HAVE HAD THIS VEHICLE. RIGHT AFTER I GOT IT ONE OF THE WINDOW MOTORS WENT OUT AND HAD TO BE REPLACED, THE MOTOR WAS BAD. I HAVE TROUBLE NOW WITH ONE OF THE OTHER WINDOWS SOMETIMES IT WANTS TO WORK AND SOMETIMES NOT. I HAVE ALSO HAD PROBLEMS WITH MY TRANSMISSION AND HAD PROBLEMS WITH IT GOING DEAD WHEN YOU TURN A CORNER. ALSO PROBLEMS WITH THE COLD START SENSOR.
2007Apr 23
(reported on)Explorer XLT
- Automatic transmission
- 58,000 miles
We own a 2003 and a 2004 Explorer XLT. The panel below the rear window recently cracked on both vehicles. The dealer said that Ford was not responsible for the problem and that maybe we were closing the hatch incorrectly. We have seen similar cracks on other Explorers around town.
2007Apr 15
(reported on)Explorer
- Automatic transmission
- 28,256 miles
Panel below rear tailgate window in center is cracked. Dealer said I was SOL. Looking for any info re a class action suit. Please email me at sname9@earthlink.net
Thanks, Cal. T
2007Mar 31
(reported on)Explorer XLS 4.0L V6
- Automatic transmission
- 26,500 miles
CRACKED THE APPLIQUE PANEL RIGHT AFTER THE WARRANTY IS OVER. HAD A EXTENDED WARRANTY AND IT WONT COVER THE APPLIQUE PANEL. FORD SHOULD BE RESPONSIBLE FOR THE DEFECTED AND SHOULD BE RECALLED FOR THIS.
2007Mar 20
(reported on)Explorer XLT
- Automatic transmission
- 45,000 miles
It seems that I have the dreaded cracked liftgate as everyone else. Came out from shopping one day to see it waiting for me. Have not even been to the dealer yet because it wont be covered by them and my warranty has run out. I am really not sure if I even want to fix it or possibly wait for a recall. Looks like I will probably do something about it before Ford does. I definitely will not own another one.
2007Mar 19
(reported on)Explorer EDB V6
- Automatic transmission
- 40,000 miles
I noticed a stress crack on the liftgate of my Explorer and took it in and the dealer says to me that this problem is very common in Explorers and Mountaineers. It is due to the type of glue they used. Apparently they'll pay for it if it's under warranty but I'm just over my 36,000 miles so I have to pay for it. The dealership indicated it is a Ford defect but won't pay for it until it's a recall.... what kind of crap is that? This is a $40K vehicle!!! Then the guy tells me that if I don't fix this, there could be significant problems later with my liftgate. PLEASE DO NOT BUY ANY FORDS ANYMORE!!!!! I am looking to trade it in soon.
2007Mar 15
(reported on)Explorer V6
- Automatic transmission
- 75,000 miles
I bought this SUV and a month later the back door cracked below the window. I contacted Ford and they told be that they could not do a thing until the NHTSA orders them to! Yeah right! They can order a recall on there own per the NHTSA web page. I called NHTSA and filled a complaint and I would suggest that everyone does that as well so we can get our Explorers fix! Their number is 1-888-327-4236 or you can report it to the NHTSA at http://www.safercar.gov. That will be the best way to get this done I think. If anyone has any other ideas on how to have Ford step up let me know. They said that it was not a safety issue at Ford.. It will be if the glass falls out on one of my children or when I am driving.
2007Feb 25
(reported on)Explorer XLT V6
- Automatic transmission
- 36,000 miles
I bought this 2004 Explorer sport edition XLT in Feb 2005. I just noticed the other day that the painted part under the resr window had cracked all the way through. I have not gone to the dealer yet but by the looks of it I might have to pay. I will not be putting any more money into this car. I am actually looking to trade it in for the new Chevy Tahoe. I have been dissapointed for a while with this explorer because of the transmission shifting hard and the rear window motors get stuck. Now I have to deal with this silly crack, what a crappy made part this is. My wife and I planned to keep this car for a hand me down for the kids... hahahaha it wont even make 3 years and parts are falling off. Hey Ford get your act together looks like you will be loosing many customers if no recall comes around soon!
2007Feb 18
(reported on)Explorer XLT 3.0L V6
- Automatic transmission
- 40,000 miles
I noticed "the crack" while on break at work yesterday. After looking around the internet, I realize my car is being afflicted by the same issue a lot of other Explorer owners appear to be having. The only other problem I have had with this car is having the throttle body replaced while the car was still under warranty. I am buying this car to own and was planning on keeping for a long time. After this problem and reading through all the other problems people are having, I am seriously concerned.
2007Jan 30
(reported on)Explorer XLT 4.0L
- Automatic transmission
- 37,000 miles
Discovered the back frame area around the back tailgate glass was cracked just below the window wiper. It was not cracked in one crack but several all the way down from the bottom of the glass to the bottom of the frame that holds the back glass. It appeared as a stress crack not like a fracture or crack caused by a collision. There was no other damage. Took it to the dealership and they said they had some others that had been coming in with this problem. I left it to be fixed. They called later to inform me that I was going to have to pay for it to be fixed. I had it fixed and payed however I have since seen other vehicles on the road the same model but maybe not same year model with the same problem. I think there is a recall issue here and ford should be paying to fix this. Someone should look into this.
2006Dec 27
(reported on)Explorer Eddie Bauer 4.0L V6 FI SOHC
- Automatic transmission
- 40,000 miles
My 2004 Explorer (bought when the 2005 became available) has developed THE crack in the rear panel underneath the rear window that afflicts so many other Explorers. Ever since it happened I have noticed many other Explorers with the same crack. Called my dealer and he said it wasn't covered under the extended warranty I had purchased from Ford. I called the 800.392.3673 and they took all the information but ultimately told me that I needed to TAKE it to a dealer so that they can take a look at the crack. I guess that I'll have to play the game, hopefully Ford will do something about it (although I will not put any money on it). This is clearly a design flaw not a one time occurrence.
2006Dec 06
(reported on)Explorer XLT V6
- Automatic transmission
- 52,000 miles
I recently noticed a crack in the rear panel underneath the rear window. I called the dealer to ask if there had been a recall and they said only on the latch. I asked if they thought it was strange that the panel cracked and I too was told it was from the cold weather. What the heck kind of answer is that? Since when does cold weather make the exterior of a car crack? This seems to be a BIG problem and Ford needs to do something about this. I have driven Fords my whole life (my Dad worked for Ford) and their quality has gone way down hill. I have had more problems with this car than all my other cars put together!
2006Dec 06
(reported on)Explorer XL V6
- Automatic transmission
- 28,000 miles
My 2004 Explorer (bought in Nov. 2004) has the same problem with the lovely crack in the panel below the liftgate window. The crack starts right below the window then curves very nicely around the left side of the FORD logo before traveling straight down again for another 3-4 inches. What's with that! I have driven Fords for most of my 40 years of driving.
My first car was a 1963 Ford Fairlane, a sweet little car. I've had two Pintos, a Maverick, an F100 truck, and two Explorers. I have NEVER had a problem like this with any of my Fords vehicles! My previous Explorer was a 1995 that gave me 130K miles of trouble-free driving. The day that I traded it in on the 2004 Explorer, the 95's exterior still looked as good as it did the day I drove it off the dealer's lot. My 2004 has less than 30,000 miles and there's that damn crack! I had almost caved in and bought a Toyota, instead of the Explorer, but thought, OH NO, I'LL BE LOYAL TO THE US AUTOMAKERS. So much for loyalty. If they can't provide the same quality, the hell with them. My next vehicle will be foreign made. The crack hasn't been repaired yet, but I am still under warranty and the dealer has ordered the replacement parts. I'm scheduled to take it in next week, and was told that they will need to keep the vehicle for 3 days because they will need to paint. We'll see how it all shakes out! Whew! That was long.... sorry! :-D But I am still peeved that I have be inconvenienced like this!!!!!!!
2006Nov 26
(reported on)Explorer XLT 4.0 V6
- Automatic transmission
- 50,000 miles
2004 Explorer - cracked panel below rear glass. Just showed up one day - no evidence of impact - crack extends top to bottom just left of Ford Emblem. Appears this has been a problem as early as 2002 so why wouldn't Ford have redesigned by now. Not sure if it will be covered - car is kept garaged at both work and home - immaculate except for this crack.
2006Oct 23
(reported on)Explorer XLT
- Automatic transmission
- 34,000 miles
I can see lots of people have this problem too! Went to a movie, came out - and a large crack runs from the window to the bottom of the frame, right next to the emblem. I already have the car in today for fuel gauge issues, mentioned the crack, and service guy went "oh yeah, we've heard about that - I'll add it to your warranty work". Thank G-D - I have a good Ford dealership that really does believe in covering warranty issues. (Or so I hope - if I have a $400 bill when I pick the car up, I'll be pissed)
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A D V E R T I S E M E N T S
2008Nov 16
Explorer V6
I can't believe I found this many people with the exact same problem! I got home from the grocery store yesterday to unload and there it was staring at me. A giant crack in the hatch from just under the rear window all the way down to where the hatch opens. The guy at the dealership told me that "anything can happen to a vehicle with that many miles on it." I say BS!!! You don't see other vehicles, regardless of the mileage, driving down the road and have a spontaneous crack in the body work!!! The crack wasn't there when I was loading my groceries, and it's only a 10 - 15 minute drive home from the store. Ford needs to pay for this. And my next SUV will be a Toyota. No more Fords at my house.
Kelley H.
Choctaw, OK, USA
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